Refund policy
Return Policy
We want you to be happy with your purchase. If you need to return an item, please review our return policy below.
Returns
- Returns are accepted within 7 days of delivery.
- To be eligible for a return, the item must be unworn, unused, unwashed, and in the same condition as received, with all original tags and packaging attached.
- Items that show signs of wear, damage, washing, alteration, or missing tags are not eligible for a refund or exchange.
Return Process
- To initiate a return, contact our customer service team at info@verselliclo.com with your order number within the 7-day return window.
- Once your return is approved and received, we will inspect the item and process your refund or exchange if it meets the eligibility requirements.
- Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Refunds
- Refunds will be issued to the original payment method after the returned item has been received, inspected, and approved.
- Refunds may take up to 30 business days to process after the return is received.
- Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Final Sale
- Any items marked as Final Sale are not eligible for return or exchange.
This policy is designed to ensure a fair experience for all customers while maintaining the quality standards of the Verselli brand.